Coordinated Emergency Transport
Care18 helps coordinate ambulance dispatch, trips and handovers to ensure timely transport. By linking pre-arrival details with the receiving team, the system improves response times and maintains continuity of care from scene to hospital.
- Fleet dispatch with live status
- Trip logs with time-stamped events
- Seamless handover to admission
- Response tracking across trips
What is Ambulance Management in Care18?
Ambulance Management digitises fleet operations for emergency and patient transport. It covers dispatch, driver assignments, trip logs and handovers linked to Emergency or IPD admissions. Real-time status tracking helps control rooms coordinate resources and ensures critical information reaches the receiving team in time.
- Fleet registry with availability and location status
- Dispatch workflow with priority and assignment
- Trip logs capturing key time-stamped events
- Pre-arrival details linked to casualty records
- Handover details tied to receiving admission
Key Benefits
Faster Response
Live fleet status helps dispatch the nearest available ambulance quickly.
Better Coordination
Pre-arrival details prepare the ER team before the patient arrives.
Complete Traceability
Trip logs and handovers maintain a clear audit trail for every transport.
Improved Continuity of Care
Linked admissions ensure information flows from scene to hospital.
Key Features
Fleet Dispatch
Manage ambulance requests, prioritise and assign vehicles in real time.
Availability Tracking
Track vehicle status, location and readiness across the fleet.
Trip Logs
Record time-stamped events from dispatch to handover for each trip.
Driver & Crew Assignment
Assign qualified drivers and crew to each ambulance trip.
Handover to Admission
Link trip details to receiving emergency or IPD admission.
Response Tracking
Monitor response and turnaround times for operational visibility.
Ambulance Workflow in Care18
From request to handover, every step is tracked and linked to the care pathway.
- 01
Request & Dispatch
Ambulance request raised, prioritised and assigned from available fleet.
- 02
En Route
Status updated with trip start and pre-arrival details shared with ER.
- 03
On Scene & Transfer
Key events logged as patient is stabilised and prepared for transport.
- 04
Arrival & Handover
Handover details recorded and linked to the receiving admission.
- 05
Trip Closure
Trip closed with final logs, odometer/readiness and return to fleet.
Security Built Into Every Layer
Hospital data deserves enterprise-grade protection. Care18 is designed with security at its core — access control, encryption, auditability and recoverability.
Role-Based Access Control
Every user sees only what their role permits, down to the field and report.
Encrypted Data
Encryption in transit and at rest for records, attachments and backups.
Audit Trails
Immutable, timestamped logs of who changed what, when and from where.
Secure Authentication
Password policy, multi-factor options and session control for sensitive actions.
Cloud Backups
Automated, encrypted backup schedules with retention policies you control.
Disaster Recovery
Documented recovery procedures, standby infrastructure and restore testing.
Who Benefits
Emergency Transfers
Rapid dispatch and coordination for critical patient transfers.
Inter-facility Transfers
Planned transfers with clear trip planning and handover details.
Discharge Transfers
Safe transport coordination for patients being discharged or relocated.
Event Coverage
Fleet readiness and tracking for mass events or planned coverage.
Related Modules
Explore other modules that work seamlessly with this solution
Frequently Asked Questions
Optimise Your Ambulance Response
Book a free demo to see how Ambulance Management improves dispatch, tracking and patient handovers across your fleet.