Legal

Cookie Policy

What cookies are, which ones the Care18 website uses, how long they persist and the controls you have over them.

This policy applies to the Care18 website and explains how we use cookies and similar technologies. When we refer to “cookies” in this policy, we also mean comparable technologies such as local storage and browser identifiers that perform a similar job.

What cookies are

A cookie is a small text file that a website stores on your device when you visit it. It allows the site to remember information between pages and between visits — for example, your login state, your language preference, or that you have already seen a notice. This helps the site work smoothly and helps us understand how it is being used.

The cookies we use

We group cookies into three categories. The specific cookies set can change as the site evolves, but the categories below describe how they are used.

  • Essential cookies. Required for the site to function — they handle sessions, security, load balancing and remembering consent choices. These cannot typically be switched off, and they do not store information used for marketing.
  • Preference cookies. Remember the choices you make, such as your language, region and which notices you have seen, so you do not have to set them again on every visit.
  • Analytics cookies. Help us understand how visitors reach the site, which pages are most useful and where people drop off. They may be set by us or by an analytics provider acting on our behalf, usually in aggregated, non-identifying form.

We do not use cookies to build profiles about you for the purpose of selling data, and we treat data gathered through cookies as described in our Privacy Policy.

How long cookies last

Some cookies are session cookies — they are deleted when you close your browser. Others are persistent cookies — they remain on your device for a set period or until you delete them, so your preferences can be kept between visits. The lifetime is defined by each cookie’s purpose; essential cookies tend to be short-lived, while preference and analytics cookies may persist for longer.

Controlling cookies

You can control cookies from your browser. Most browsers let you block third-party or all cookies, clear existing ones, or ask for a prompt before a new cookie is set. The exact steps depend on the browser and device you use, so this guidance is intended generally.

Where we show a cookie consent notice, you can choose which non-essential categories you allow. Please note that blocking or deleting essential cookies may affect how the site works — for example, you might be logged out or asked to make choices again. Analytics and preference cookies can be disabled without the core site failing to load.

Changes to this policy

We may update this policy when we add or remove types of cookie, or when the law changes. The current version will always appear on this page, and the date of the most recent change is reflected in the version number below.

Version 1.0 — first published. This is the current version of the policy and applies from the date this page was published.

Contact us

Questions about how we use cookies can be sent through our contact page. General product questions, including how we secure data, are covered in the FAQs.