Keep Every Asset Running
Care18 turns equipment upkeep into structured service tickets that move from Open and Assigned through In progress to Resolved and Closed. Preventive schedules keep biomedical and facility assets serviced on time, engineers see their workload clearly, and every intervention is recorded against the asset's history for the next review.
- Open, Assigned, In progress, Resolved, Closed
- Preventive service schedules
- Biomedical equipment uptime
- Full service history per asset
What is Maintenance Management in Care18?
Maintenance Management in Care18 covers every serviceable asset, from biomedical equipment to facility fixtures. Faults are raised as tickets with a defined path — Open, Assigned, In progress, Resolved and Closed — so nothing is tracked on paper or passed informally between departments. Preventive schedules sit alongside reactive work, generating service tasks before equipment fails and keeping uptime visible to the teams who depend on it. Each intervention is written to the asset record, giving biomedical engineers and managers a complete service history for planning, audits and replacement decisions.
- Service tickets with Open, Assigned, In progress, Resolved and Closed
- Preventive schedules that trigger service before equipment fails
- Biomedical and facility assets in one register
- Engineer assignment with workload visibility
- Complete service history written to each asset record
Key Benefits
Higher Equipment Uptime
Planned servicing and clear ticket turnaround keep critical machines available, so departments plan around fewer unexpected breakdowns in daily operations.
Traceable Repairs
Every intervention is recorded against the asset, giving engineers and managers a complete history for audits and replacement planning.
Fewer Paper Chases
Faults raised as tickets replace register books and verbal handovers, so requests do not disappear between shifts.
Budget Confidence
Review service history per asset when deciding whether to repair, service more often or replace equipment entirely.
Key Features
Service Tickets
Raise faults as tickets that move from Open to Assigned, In progress, Resolved and Closed with clear ownership at every stage.
Preventive Schedules
Set service intervals per asset so preventive tasks are generated before equipment fails rather than after a breakdown in routine operation.
Asset Register
Maintain biomedical and facility assets with model, location, warranty and status details in one searchable register for quick reference.
Engineer Assignment
Assign tickets to in-house engineers or external technicians, with workload visible to supervisors before new work is allocated across teams.
Service History
Every repair, part replacement and scheduled service is written to the asset record for full lifecycle visibility over time.
Uptime Visibility
See which assets are under service, awaiting parts or repeatedly failing, by department and location, at a glance for every team that depends on them.
Maintenance Workflow in Care18
From raised fault to closed ticket, every step is owned, recorded and linked to the asset.
- 01
Fault Raised
Staff raise a ticket from the asset record or ward, noting the problem and location so it enters the queue immediately.
- 02
Assigned
A supervisor assigns an engineer or technician, moving the ticket from Open to Assigned with a priority.
- 03
Work In Progress
The assigned engineer starts work, records observations and parts used, and updates the ticket as work continues.
- 04
Resolved & Verified
Work is marked Resolved once the asset is back in service and the requesting department confirms it.
- 05
Closed & Recorded
The ticket is Closed with the full history written to the asset record for future service planning and audits.
Security Built Into Every Layer
Hospital data deserves enterprise-grade protection. Care18 is designed with security at its core — access control, encryption, auditability and recoverability.
Role-Based Access Control
Every user sees only what their role permits, down to the field and report.
Encrypted Data
Encryption in transit and at rest for records, attachments and backups.
Audit Trails
Immutable, timestamped logs of who changed what, when and from where.
Secure Authentication
Password policy, multi-factor options and session control for sensitive actions.
Cloud Backups
Automated, encrypted backup schedules with retention policies you control.
Disaster Recovery
Documented recovery procedures, standby infrastructure and restore testing.
Who Benefits
Biomedical Departments
Tracks ventilators, monitors and theatre equipment through inspection, repair and preventive service cycles across the hospital.
Diagnostic Equipment
Keeps imaging and lab machines on planned service intervals with fault tickets handled in between.
Facility Assets
Covers lifts, generators, HVAC and ward fixtures with the same ticket path as medical equipment.
Multi-Location Chains
Gives each site a local ticket queue while management reviews service activity across the group.
Related Modules
Explore other modules that work seamlessly with this solution
Frequently Asked Questions
Keep Critical Equipment Ready
Book a free demo to see how Care18 tracks service tickets, preventive schedules and asset uptime across your hospital.