One Connected System for Your Acute-Care Hospital
Care18 gives your general acute-care hospital one operational spine: registration, consultation, wards, diagnostics, pharmacy and billing running on a single patient record. Front-desk queues move faster, ward staff chart at the bedside, and administrators watch the whole day unfold live, from first token to final discharge settlement.
- One record from registration to discharge
- Ward, theatre and diagnostics in step
- Live census and collection dashboards
Built Around How a Hospital Actually Runs
A hospital is not one workflow but dozens running at once: OPD queues, emergency admissions, ward rounds, operation theatres, laboratory orders, pharmacy dispenses and a billing desk that has to reconcile all of it before the day ends. Care18 connects these streams through a single patient record, so every department works from the same information at the same moment. Registration data reaches the consultant without being typed twice, an order placed in OPD appears in the lab immediately, and charges land on the bill as care is delivered.
- One patient record shared by OPD, wards, diagnostics and billing
- Charges captured at the point of care, not at discharge
- Live bed, queue and workload visibility for every shift
- Modular rollout — start with core modules, add the rest over time
Key Benefits
A Shorter Patient Journey
Registration, consultation, diagnostics and billing follow one continuous flow, cutting repeat data entry, queue backlogs and waiting time at every touchpoint.
Complete Charge Capture
Every service ordered during care reaches the patient's bill automatically, reducing unbilled procedures, disputed lines and the end-of-month reconciliation your finance team otherwise performs.
Safer Clinical Handovers
Doctors, nurses and technicians read the same record during shift changes, referrals and emergencies, so history is never lost between teams.
Clearer Operational Control
Managers see occupancy, collection, staffing load and department performance live, replacing end-of-month spreadsheets with decisions made and acted upon the same day.
Key Features
Unified Patient Journey
Registration, consultation, admission, procedures, pharmacy and discharge all update one record, so no department re-enters the same details or hunts for history.
Ward & Bed Management
Track admissions, transfers, bed availability and nursing tasks from a live ward board that reflects the floor in real time.
Diagnostics Ordering
Push lab and radiology orders from the OPD desk or bedside; results return to the same patient file for every treating team.
Pharmacy at the Counter
Dispensing checks stock, batch validity and the prescription together, giving outpatients and inpatients accurate medicine without a second queue or a manual lookup at the counter.
Integrated Billing
Services, consumables and medicine charges flow into one bill, with insurance and TPA support, package rates and settlement tracked from admission through discharge.
Operational Dashboards
Monitor occupancy, collections, waiting times, staffing load and department trends on live dashboards built for the daily management review rather than month-end reporting.
How a Patient Moves Through Your Hospital
One connected flow from the front desk to discharge and beyond.
- 01
Front Desk Registration
Front-desk staff capture demographics, insurance and contact details once, issuing a hospital-wide ID that follows the patient everywhere.
- 02
Consultation & Orders
The consultant reviews history on the same record, notes findings and raises lab, imaging or admission orders without re-collection.
- 03
Ward & Procedure Care
Nurses admit, chart vitals and administer medicines while theatre lists, procedure schedules and discharge plans stay coordinated across the teams involved.
- 04
Diagnostics & Pharmacy
Laboratory, radiology and pharmacy fulfil requests against the same patient record, with stock levels, result status and charges updating live for everyone.
- 05
Billing & Discharge
The bill settles by payment or insurance, and a discharge summary closes the episode with follow-up already planned.
Security Built Into Every Layer
Hospital data deserves enterprise-grade protection. Care18 is designed with security at its core — access control, encryption, auditability and recoverability.
Role-Based Access Control
Every user sees only what their role permits, down to the field and report.
Encrypted Data
Encryption in transit and at rest for records, attachments and backups.
Audit Trails
Immutable, timestamped logs of who changed what, when and from where.
Secure Authentication
Password policy, multi-factor options and session control for sensitive actions.
Cloud Backups
Automated, encrypted backup schedules with retention policies you control.
Disaster Recovery
Documented recovery procedures, standby infrastructure and restore testing.
Who Benefits
Emergency & Casualty Admissions
Register arrivals fast, start treatment on record, and reconcile billing once family or insurer details arrive.
Planned Surgeries
Coordinate pre-anaesthesia checks, theatre lists, implants, nursing care and post-op review against a single surgical episode.
Insurance & TPA Cases
Capture pre-authorisation and support claims with recorded treatment history and itemised bills for faster settlement approvals.
Day-Care Procedures
Move short-stay patients through consultation, procedure and discharge in a single visit, with charges raised and settled instantly.
Related Modules
Explore other modules that work seamlessly with this solution
Frequently Asked Questions
See Your Hospital Running on One System
Book a free demo and we will walk your team through the registration-to-discharge flow for a hospital like yours.