Streamlined Outpatient Workflows
Care18 brings order to every outpatient visit by unifying registration, queue management, vitals, consultations and prescriptions in a single workflow. Staff spend less time on paperwork and more time serving patients throughout each appointment cycle.
- Centralised token and queue control
- Real-time patient flow visibility
- Faster registration and turnaround
- Consistent record for every visit
What is OPD Management in Care18?
OPD Management digitises the complete outpatient journey from arrival to follow-up. Instead of maintaining separate registers, the system tracks each patient through token queue, registration, vitals, consultation and prescription in one connected workflow. This keeps departments aligned and ensures no patient is missed.
- Unified visit record for every outpatient encounter
- Automated queue updates across consultation rooms
- Vitals and prescription linked directly to the visit
- Configurable workflows for different specialties
- Clear handover to diagnostics or follow-up when needed
Key Benefits
Reduced Waiting Times
Structured token queues and live status updates help distribute patient flow evenly.
Improved Documentation
Visit records, prescriptions and notes stay linked to the patient without duplicate entry.
Better Resource Utilisation
Consultation slots and rooms are tracked to prevent bottlenecks throughout the day.
Enhanced Follow-up Care
Planned reviews and reminders are captured to support continuity of care.
Key Features
Token Queue Management
Issue and manage tokens with real-time queue updates for each consultation room and doctor.
Registration & Visit Capture
Quickly register new or returning patients and create structured outpatient visits.
Vitals Recording
Capture height, weight, temperature and other vitals linked to the current visit.
Consultation Workflow
Standardise consultation steps with templates to maintain consistent clinical documentation.
Prescriptions & Advice
Generate clear prescriptions and follow-up instructions tied to the visit record.
Follow-up Scheduling
Assign return dates and track pending follow-ups to ensure timely reviews.
OPD Workflow in Care18
A structured outpatient flow from arrival through to follow-up without losing information.
- 01
Arrival & Token
Patient arrives at reception, receives a token and enters the appropriate queue.
- 02
Registration & Vitals
Details verified and vitals recorded against the current visit record.
- 03
Consultation
Doctor reviews history, examines patient and documents findings in a structured format.
- 04
Prescription & Advice
Prescriptions and instructions issued and linked back to the visit for traceability.
- 05
Follow-up Planning
Next visit scheduled if needed, with follow-up status tracked for continuity.
Security Built Into Every Layer
Hospital data deserves enterprise-grade protection. Care18 is designed with security at its core — access control, encryption, auditability and recoverability.
Role-Based Access Control
Every user sees only what their role permits, down to the field and report.
Encrypted Data
Encryption in transit and at rest for records, attachments and backups.
Audit Trails
Immutable, timestamped logs of who changed what, when and from where.
Secure Authentication
Password policy, multi-factor options and session control for sensitive actions.
Cloud Backups
Automated, encrypted backup schedules with retention policies you control.
Disaster Recovery
Documented recovery procedures, standby infrastructure and restore testing.
Who Benefits
General OPD
Handles high patient volumes with clear queues and consistent documentation.
Specialty Clinics
Supports tailored templates and workflows for each specialty department.
Day Clinics
Coordinates consultations with planned investigations or minor procedures.
Referral Follow-ups
Tracks referred patients through to review with linked visit history.
Related Modules
Explore other modules that work seamlessly with this solution
Frequently Asked Questions
Optimise Your Outpatient Flow
Book a free demo to see how OPD Management can streamline queues, documentation and follow-ups for your hospital.