High Sample Throughput Without Lost Results
Diagnostic centres live or die by turnaround time. Samples arrive through the counter, home collection vans and hospital pickups, and every one needs an identity that never breaks. Care18 tracks each sample by barcode from booking through analysis to verified report, pushes results to referrers and settles billing, so reports leave on time.
- Barcode identity end to end
- Analyser results filed automatically
- Turnaround tracked per test
- Home collection scheduling
Throughput, Identity and Turnaround
A diagnostic centre is a production line for information. Bookings, specimens, analyser runs, verifications and dispatch all have to line up hundreds of times a day, and a single mislabelled sample can invalidate a report and damage a referring relationship. Care18 gives every sample a barcode identity from the moment of collection, files analyser output against the right patient, and shows supervisors exactly where work is piling up. Counter billing, home collection routes and client accounts run on the same platform, so nothing is reconciled twice.
- Barcode identity from booking to report release
- Analyser results filed against the right patient
- Turnaround tracked by test, priority and referrer
- Home collection routes planned inside the system
Key Benefits
Faster Report Turnaround
Samples move through collection, accessioning, analysis and verification with visible status at every stage, so bottlenecks appear before report deadlines pass.
Fewer Mismatched Samples
Barcode scanning at every handover ties the specimen to the patient, reducing relabelling errors, avoidable repeat collections and the complaints that follow them.
Higher Counter Throughput
Booking, sample collection and billing run from the same screen, keeping the counter queue moving through the morning rush without a second workstation.
Stronger Referrer Relationships
Doctors receive verified reports quickly and can check pending items, which keeps sample volume flowing steadily from your referral network.
Key Features
Barcode Sample Tracking
Every sample gets a printed barcode at collection, and each scan records who handled it, at which stage and when.
Analyser Integration
Results flow from analysers into the correct patient report, cutting manual entry, transcription mistakes and the delay of re-keying overnight runs.
Report Verification & Release
Technicians and pathologists verify, annotate and release reports with a clear audit trail showing who approved what, and at what time.
Turnaround Monitoring
Track pending samples and elapsed time by test, priority and referring doctor, so supervisors act before turnaround commitments are missed.
Home Collection Planning
Schedule pickup routes, assign field phlebotomists and link every collected sample back to its booking when it reaches the laboratory.
Counter & Client Billing
Bill walk-ins, corporate clients and referral sources with agreed rates, packages and periodic statements, all settled from a single account ledger.
From Booking to Verified Report
One tracked path for every sample entering your centre.
- 01
Booking & Consent
Register the patient, test package and referring doctor, then print labels that carry a unique barcode for every tube and container.
- 02
Sample Collection
Scan the barcode at the draw or at receipt, recording who collected the sample, at what time and in what condition.
- 03
Processing & Analysis
Accessioned samples route to the correct workstation, and analyser output attaches to the patient's report automatically for review.
- 04
Verification & Release
A pathologist verifies the results, adds interpretation where needed and releases the report to both the patient and the referring doctor.
- 05
Dispatch & Billing
Reports go out by portal or print, and charges settle against the booking, package or client account once verification is complete.
Security Built Into Every Layer
Hospital data deserves enterprise-grade protection. Care18 is designed with security at its core — access control, encryption, auditability and recoverability.
Role-Based Access Control
Every user sees only what their role permits, down to the field and report.
Encrypted Data
Encryption in transit and at rest for records, attachments and backups.
Audit Trails
Immutable, timestamped logs of who changed what, when and from where.
Secure Authentication
Password policy, multi-factor options and session control for sensitive actions.
Cloud Backups
Automated, encrypted backup schedules with retention policies you control.
Disaster Recovery
Documented recovery procedures, standby infrastructure and restore testing.
Who Benefits
High-Volume Pathology Labs
Heavy daily sample loads tracked from accession to report without paper logs or unlabelled racks.
Home Collection Networks
Field phlebotomists follow assigned routes, and every sample ties back to its booking at the lab.
Corporate Health Checks
Bulk bookings, fixed health packages and periodic client statements handled without keeping a separate spreadsheet for each company.
Imaging & Radiology Units
Appointments, imaging studies and radiologist reports tracked alongside pathology samples on one patient and billing record.
Related Modules
Explore other modules that work seamlessly with this solution
Frequently Asked Questions
See Your Lab Running End to End
Book a free demo and we will follow a sample through booking, analysis, verification and billing in your centre.